This is TIER

• About us
• How TIER works
• Where can I use a TIER scooter ?

e-Moped

• How can I get in touch with customer support?
• How can I sign up?
• How can I verify my licence?
• Do I have to wear a helmet?
• Can I take a second person with me?

See all 18 articles

e-Scooter

• Requirements
• How do I sign up?
• Before your ride
• How do I start my ride?
• How do I brake?

See all 11 articles

e-Scooter Helmets

• There is a helmet box on the scooter, why can't I use it?
• My ride won't end because the helmet is not detected

Safety and Requirements

• Security rules in France
• The health regulations for Paris
• The Accessibility Plan for Roads and Public Spaces in Paris (PAVE)
• Comment suis-je assurée?

Our Service

• Where can I ride a TIER?
• In which cities can I ride a TIER?
• How much does it cost?

Payment

• How do I change my payment info?
• I got charged for a ride I could not end
• What payment methods are accepted?
• Why have I been charged an additional fee for my ride?
• What happens when my payment fails?

See all 7 articles

User Swapping

• How to swap
• Host requests
• Do I have to sign up anywhere to swap batteries?
• Is there a daily limit of swaps I can do?
• Battery level to make a swap

See all 20 articles

Work with TIER

• Other jobs at TIER

How to reach TIER Customer Support

• How can I get in touch with customer support?