Safety first: In case of an accident, please contact the police and - if needed - call an ambulance (call 112 or 911). If you are injured, please immediately call your local emergency services. If any third parties are involved in an accident, contact your local police to report the case. 

When your personal safety have been taken care of, please contact us immediately. You can find all our phone numbers right here

If you try to reach us outside of our customer care hours you can write an email on support@tier.app instead. Please include all relevant information in your email such as your contact information, date of the incident and the vehicle ID. We encourage you to reach out to as us as fast as possible so we can prevent any other incidents with this vehicle.