e-Moped

How can I get in touch with customer support?
You can contact our customer support via email: support@tier.app or telephone. Country Support Phone Number Austria +43720817110 Belgium +3225884230 ...
How can I sign up?
You can sign up within seconds: 1.Download the TIER app in the Apple App Store or GooglePlay Store 2.Create an account with your phone number 3. Add your p...
How can I verify my licence?
Your driver licence verification will be done within our app. Just klick on verify my licence in the navigation bar on the left and follow the instructions....
Do I have to wear a helmet?
Yes, saftey first! But you don’t have to bring your own because you will find a TIER helmet in the trunk of the e-moped. The usage of a TIER helmet is inclu...
Can I take a second person with me?
Yes, our e-Moped are licensed for two and the second person is also insured. However, you need to bring your own helmet for that person. as long as the tota...
Am I insured?
Yes, our e-mopeds are insured and have a third-party insurance with the largest German road insurance company HUK-Coburg. For damages, we only charge you ba...
How do I pay for a ride?
Just add a payment method to your account and you're ready to go. Our service supports credit cards by Visa, Mastercard, and American Express as paymen...
Are there any extra fees?
No, for rides you only pay the 1€ unlock fee and the the price per minute. We only charge extra fees if you act against our terms & conditions or local ...
How do I start a ride?
Please check the following steps to be ready for the roads: 1. To start a ride with an e-moped, filter your view to show e-mopeds or check the symbols s...
Can I pause my ride?
You are able to pause your rental during your ride by using the in app pause function. During pause function the emoped will not be able to be moved, but yo...