e-Scooter

Before your ride
Before every ride do a safety-check: 1. Are the brakes working? Pump them to make sure. 2. Are the tires undamaged? What about the overall scooter? 3. Do...
How do I start my ride?
Download the app first and sign up to start your ride. To download the TIER app, simply click here 1. Find a TIER near you and scan the QR-code to unloc...
How and where do I park?
When you have reached your destination and want to park your TIER. Always doublecheck that: You are inside the business zone. Our business area is the off...
How do I end my ride?
1. Make sure you are inside the business area which is marked as off-white on the map. It is not allowed to end your ride outside the business area which is...
My ride or scooter won't start
You might be experiencing this issue for a number of reasons, make sure that you have followed the instructions how to start a ride carefully, if the scoote...
What if I can't end my ride?
Don't worry, our TIERrific customer care team is here to help!   First things first - always make sure to:  Circle around a bit in the area, just to...
Can I pause my ride?
You are able to pause your rental during your ride by using the in-app pause function, but please bear in mind that the max. rental duration is 2 hours. How...
How do I brake?
When slowing down, please be aware of the scooter model you are riding. All older TIER scooters allow braking by using the left-hand brake and only older mo...
My scooter slowed down during my ride
To comply with local laws, we have implemented reduced speed zones in some cities. when driving through these zones your scooter will automatically slow dow...
How long can I ride?
When riding our e-scooters the max rental duration time is 2 hours. After 120 minutes the ride will automatically end. Have in mind that the max rental dura...