Your TIER account

How do I change my account info?
If you have a new phone number and wish to update your TIER-account, we can offer you 2 options: Simply create a new account with a new email and phone n...
How can I verify my licence? (UK)
To make the verification process run as smooth as possible remember that proper lightning is everything! If you finished the process it will normally take u...
How can I delete my TIER account?
We are still working on implementing this option in our app and hope to be able to offer this as soon as possible! Until then you can contact our customer c...
Can I unlock multiple scooters at the same time?
Unfortunately not! We agree, surfing the streets with your favorite e-scooters is definitely more fun when you share the experience with someone you care ab...
I am not receiving the SMS code
When registering in our app we will try to send you a test sms, to make 100% sure that it is indeed you! If you do not receive this sms, please first make s...
What about my data & personal information?
The protection of personal data and customer privacy is of utmost importance to us and we take all related matters very seriously. If you would like more in...